| Answer | How can I apply for the Low-Income Home Energy Assistance Program (LIHEAP)?
The Low-Income Home Energy Assistance Program (LIHEAP) Recovery Crisis Program helps residents with utility bill payments. The program offers crisis payments made directly to utility companies or fuel providers to help offset costs for home utilities. The maximum benefit is $1000. More information is available here. LIHEAP Recovery Crisis applications and instructions can be submitted online.
You Should Know:
What is LIHEAP?The Low-Income Home Energy Assistance Program (LIHEAP) (215) 560-1583/(866) 857-7095, 1163 S. Broad Street, Philadelphia, PA, 19147, 8 am - 5 pm M-F, helps low-income families pay their heating bills. LIHEAP peco.com/LIHEAP is a grant that offers assistance (up to $1,000 now) in the form of a cash grant, sent directly to the utility company, or a crisis grant for households in immediate danger of being without heat. You don't need to be behind on your bills to apply, and if you were affected by COVID-19, you may qualify now if you didn't before.
When can I apply?
Applications are accepted from November through April. Sending multiple applications can cause a delay in receiving a grant.
For questions or additional information, please dial (215) 560-1583/(866) 857-7095 or contact your local County Assistance Office.
How can I apply?
I already receive assistance from PGW, can I still apply for LIHEAP?
Yes, PGW encourages all Customer Responsibility Program (CRP) participants to apply for LIHEAP and assign the grant to PGW.
One of the many benefits of receiving a grant and assigning it to PGW is that the grant payment is applied directly to the CRP bills.
https://liheapch.acf.hhs.gov/Disconnect/disconnect.htm#pa
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Pennsylvania
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Date-based
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yes
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Protection Dates
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December 1-April 28
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Temperature-based
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no
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Seasonal Policy
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No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service.
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Other
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30 day disconnect delay with medical certificate, may be renewed 2 times. Customer is required to renegotiate a payment plan. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate.
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Deferred Payments
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No disconnect if customer agrees to payment plan.
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PUC/PSC Contacts
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Consumer line: 866-857-7095
TTY: 711
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Consumer FAQ/Bill of Rights
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Complaint form
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