Homeowner's Emergency Loan Program (HELP) is a plumbing repair assistance program administered by the Philadelphia Water Department, which provides a zero-interest loan to eligible water customers who have been issued a Notice of Violation/Defect for a defective water or drainage system. The application is completed over the telephone.
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The homeowner should call (215) 685-6300 to report their plumbing problems. This triggers an inspection and violation which is needed to apply for assistance through the Help PROGRAM.
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Homeowners should then contact HELP Program - (215) 685-4901. The application is completed over the telephone.
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To appeal a HELP Loan application, contact The Tax Review Board at (215) 686-5216/5217.
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For Developers, Plumbers or Businesses inquiring about the Cross Connection Controls Regulations - (215) 685-1419/20.
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Low-income customers in danger of shut-off can apply to the Water Revenue Bureau for the Water Revenue Assistance Program (WRAP). They can receive grants from the City, UESF, CRISIS/LIHEAP. Customers can also apply at their Energy Coordinating Agency to pay their water bills and also get help with obtaining Federal energy assistance.
For more information about WRAP, please call (215) 685-6300.
