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Until further notice, the North Philadelphia satellite (mini City Hall) office is closed.
The Northeast office is accepting payments only (no cash). |
How do I contact the Water Revenue Bureau?To ensure a safe workplace for call center staff, in-office employees are staggered. PWD and Revenue staff ask for patience when calling (215) 685-6300, which is currently open for emergencies. If you are a customer and can’t get through, contact the @PhillyH2O or @PhilaRevenue social media accounts, or email waterinfo@phila.gov. Web and social media staff will respond as soon as possible but are not a substitute for emergency calls.
Tenants and Occupants can now initiate service by email. Can I get water service in my name if i don't own the property, but I live there?
Further Information:For billing issues, customers can use WRBHelpdesk@phila.gov.
A customer can obtain account information online by visiting www.phila.gov/water clicking on account look up. To use these online services, a Water Revenue Bureau (WRB) customer will need their current water bill.
Walk-ins are welcome at our three Municipal Services centers. No appointment is necessary. Our North Philadelphia Services Center is open to the public after being closed for several years. You can get Tax and Water services at this location. We don’t accept cash payments at these service centers.
Face-to-face service is available at one of the following centers:
| Name of Service Center | Address | Hours | Forms of Payment Accepted | | Municipal Services Building - Public Concourse Level | 1401 John F. Kennedy Blvd, 19102 | Monday - Friday 8 am- 5 pm | Cash, Check or Money Order, E-Check, Debit, and Credit Card are accepted. | | Northeast Municipal Service Center (Tax & Water Revenue) - Accepting Payment only, no cash | 7522 Castor Avenue, 19152 | Monday - Friday, 8:30 am - 5 pm | (No cash payments accepted) Check or Money Order, Debit, and Credit Card but not Visa if paying your water bill. | | North Philadelphia Municipal Service Center (Tax & Water Revenue) - No cash payments | 2761 N. 22nd Street (22nd & Somerset Street), 19132 - Hope Plaza | Monday - Friday, 8:30 am - 5 pm | (No cash payments accepted) Check or Money Order, Debit, and Credit Card but not Visa if paying your water bill. |
You can also mail the return portion of your bill with a check or money order made payable to:
Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496 (Be sure to write for water bill payment on your check)
To automate your water bill payments, you can sign up for ZipCheck. Your payment will be deducted from your bank account every month, and there is no fee, it's totally FREE. To sign up, you can download a ZipCheck form at www.phila.gov/ZipCheck.
Follow the directions on the form and mail the completed form with a voided check to:
Water Revenue Bureau, Settlement Audit Unit, 1401 JFK Boulevard, 3rd Fl., Room 300, Philadelphia, PA 19102-1663
To apply for the 25% Senior Citizens Discount, the applicant must:
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Be aged 65 or older (proof of age required),
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Total household income cannot exceed $32,300 per year (proof of income required),
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Reside at the property, must be the owner of record or our tenant customer.
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Water and Sewer bill must be in the applicant's name.
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An application can be mailed out or obtained at one of the payment centers above.
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Visit a Neighborhood Energy Center to work with a representative to fill out your application. Bring photocopies of all your paperwork. You will still need to mail in your application when finished.
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