| Answer | How do I report an open fire hydrant?
This is considered an emergency and requires a Water Department response within 24 hours. Contact the Philadelphia Water Department (PWD), (215) 685-6300, and press 1 for emergencies.
What to Expect and When:
Once a request is entered into the Philadelphia Water Department system, a PWD Inspector should shut off the hydrant within 24 hours.
Reporting Procedures:
Please be prepared with the following information:
- Location of the hydrant (NW, SW, SE, NE corner or in front of)
- Name and contact information - This information is needed for PWD to process the request.
You Should Know:
- To request a new fire hydrant, call the Philadelphia Water Department.
- Fire hydrants cannot be opened except by the Fire Department for fires.
- A closed but leaking fire hydrant is also considered an emergency.
- If the Fire Hydrant is the only Fire Hydrant in the area and if it's not working or operable it is considered an emergency issue.
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