| Answer | How do I use the Virtual Inspection Process in eCLIPSE with L&I?
- Schedule an inspection via the City’s eCLIPSE online portal or by calling (215) 255-4040.
- On the scheduled date, the customer connects with the inspector through a link sent to their mobile device.
- Using the device's camera, the customer follows the inspector’s guidance to show specific areas of the property.
- The inspector conducts a full review live and in real time—asking questions, documenting compliance, and ensuring code requirements are met.
You Should Know:
Powered by the brand-new Virtual Inspections Application (VIA), this initiative modernizes how the Department of Licenses and Inspections- Inspections, Safety and Compliance Division (L&I ISC) conducts certain inspections—offering a safe, efficient, and convenient alternative to traditional in-person visits.
- Virtual Inspections are already included in permit fees—no extra cost.
- All requests must be submitted by 8:00 a.m. for next-business-day scheduling.
- Inspections are available Monday through Friday.
The VIA program is ideal for a wide range of residential and light commercial inspections, including:
- Residential and Commercial Building Permits
- Exterior Plumbing
- Solar Panels and Structure
- Water heater or furnace replacements
- Window and siding installations
- Moisture barrier checks
- Kitchen, Bath, and basement remodels (Registered Master Plumbers only)
- Roof, Wall, and EZ deck inspections - Electrical audit permits
- Retaining Wall
- Sign
- Tank Install/Removal
- Curb traps
- And other minor interior inspections in occupied buildings
Further Information:
For more information, see the pdf at https://www.phila.gov/media/20250604100049/2025.6.4-Virtual-Inspections-Webinar.pdf.
This program is not just a digital convenience, it's a strategic leap forward in customer service, public health, and sustainability:
- Safety First: Reduces exposure to illnesses by minimizing in-person contact
- Faster Service: Remote inspections mean more inspections completed per day
- Green Government: Fewer vehicles on the road = lower carbon emissions
- Customer Convenience: No need to take off work or wait around for inspectors
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