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How can I contact the Philadelphia Water Department?

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The Philadelphia Water Department is ending a boil water advisory for parts of upper West Philadelphia.

Customers can resume normal water use without boiling, effective immediately.

The advisory is being lifted after sampling from drinking water taps in the affected areas on Sunday and Monday found no evidence of harmful bacteria and all samples showed normal water quality.

The sampling plan and end of the boil water notice have been approved by the Pennsylvania Department of Environmental Protection.

Call (215) 685-6300 for more info.

How can I contact the Philadelphia Water Department?

Philadelphia Water Department, Aramark Tower - 5th Floor, 1101 Market Street, Philadelphia, PA 19107
(Please note: do not send bill payments to this address, see What methods of payments can I use to pay my water bill?)

General Inquiries - (215) 685-6300, 8 am - 5 pm You can email customer service at wrbhelpdesk@phila.gov if you have questions about your water bill payment or need a copy of your water bill.
How to become a water customer-https://www.phila.gov/services/water-gas-utilities/become-a-water-customer/
For Property Owners-https://www.phila.gov/services/water-gas-utilities/become-a-water-customer/property-owners/
For Occupants-https://www.phila.gov/services/water-gas-utilities/become-a-water-customer/occupants/
Customer Responsibilities-https://water.phila.gov/customer-responsibilities/
Billing and Account Questions - (215) 685-6300, 8 am - 5 pm
Stormwater Billing Information - (215) 685-6300
Homeowner’s Emergency Loan Program (HELP) - (215) 685-4901
Conservation Assistance Program (CAP) - (215) 685-4901
Facts About Your Water http://citynet.phila.gov/water/Fact_Sheets.html.
Pharmaceuticals in the Water http://citynet.phila.gov/water/Pharmaceuticals_in_D.html.

For billing issues, customers can use WRBHelpdesk@phila.gov. To appeal a bill you believe is incorrect, use How can I appeal a bill from L&I, Real Estate Tax, Sweep or Water Bill?

You Should Know:
Customers should be aware of longer processing times for customer assistance applications due to limited resources for Water Revenue Bureau staff working remotely. To ensure a safe workplace for call center staff, in-office employees are staggered. PWD and Revenue staff ask for patience when calling (215) 685-6300, which is currently open. Also, see How can I avoid water shut off?

If you are a customer and can’t get through, contact the @PhillyH2O or @PhilaRevenue social media accounts, or email waterinfo@phila.gov. Web and social media staff will respond as soon as possible but are not a substitute for emergency calls.

Further Information:
Tenants and Occupants can now initiate service by email. Can I get water service in my name if I don't own the property, but I live there?

Title	How can I contact the Philadelphia Water Department?

URL Name	How-can-I-contact-the-Philadelphia-Water-Department

How can I contact the Philadelphia Water Department?

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